Returns & Refunds 退貨及退款

Thank you for your purchase. We hope you are happy with your purchase and we put every effort to ensure that the goods reach you in the expected condition. However, should you receive a damaged or defective item, you may return it to us for an exchange, or a full refund if the replacement stock is not available. Please see below for more information on our return policy.

Return Requirements

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original packing, parts, tags and labels attached.

Return Process

To return an item, please email customer service at info@jamm.hk to obtain confirmation about the return. Our customer service team will provide the necessary information to effect this.

Please note, we will only be responsible for return shipping charges upon confirmation that the damage and/or defect is not due to abused and/or incorrect usage. We also strongly recommend that you use a trackable method to mail your return as we cannot process returns which fail to reach us.

Refunds / Replacements

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

• Special orders
• Software
• Oversize or overweight items
• Discontinued products, closeouts, and used products
• Replacement Speakers and Speaker Parts
• Personal items (e.g. earphones)

Please Note

• Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our policies, please contact us at: info@jamm.hk